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About the INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY (ITIL) v4 Course

Information Technology Infrastructure Library ITIL v4 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services. ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL 4 journey or people looking to update their existing ITIL knowledge.
The course will help you to understand:

  • how modern IT and digital service organizations operate.
  • how value streams increase speed and efficiency.
  • how cultural or behavioural principles guide work that benefits the wider organization.
  • how to use commonly-used service management terms and concepts.
  • INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY (ITIL) v4 - Course Outline
    • Domain 01: Understand the key concepts of service management.
    • Domain 02: Understand how the ITIL guiding principles can help an organization adopt and adapt service management.
    • Domain 03: Understand the four dimensions of service management.
    • Domain 04: Understand the purpose and components of the ITIL service value system.
    • Domain 05: Understand the activities of the service value chain, and how they interconnect.
    • Domain 06: Know the purpose and key terms of 15 ITIL practices.
    • Domain 07: Understand 7 ITIL practices.
    • Who is INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY (ITIL) v4 For?

        The Information Technology Infrastructure Library (ITIL) program is designed for all IT professionals involved with information system security, computer forensics, and incident response.

      • IT professionals who want to adopt ITIL in order to make service improvement in the Organisation.
      • Individuals who require ITIL framework basic knowledge and wanted to enhance IT service management in the Organisation.
      • Infrastructure teams.
      • Government agencies.
      • IT managers.
      • Networking managers or technicians.

      • INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY (ITIL) v4 - Training Options/ Deliverables

        Training can be conducted on campus and online if the client prefer so.

        • Official Course Material in eKIT Format.
        • Question Bank for exam preparation.
        • Certification exam voucher - Valid for 1 year.
        • Participation Certificate.
        • INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY (ITIL) v4 - Certification Exams

          INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY (ITIL) v4 certification Exam Format.

          • 40 questions.
          • Multiple choice.
          • 26 out of 40 marks required to pass (65%).
          • 60 minutes.
          • Closed Book Exams.